It’s critical to get injured workers the care they need, when they need it – After all, the goal is to provide quicker and more efficient recoveries and ultimately get them back to work as soon as possible. We know, easier said than done. The sometimes lengthy, but necessary communication between the practice, the adjuster and the employer can make coordinating care for a workers’ compensation patient a slow and tedious process. This coupled with the numerous administrative tasks, create time impediments that not only impact a practice’s finances but suspend access to care for the injured worker – inhibiting their timely recovery. When physicians coordinate faster treatment times for injured workers, they can significantly improve long-term injury outcomes and hasten recovery times.
Once a claim is sent for authorization, physicians must continue to advocate for their patient. Because of the nature of workers’ compensation and the complexities it can entail, it is imperative that all parties remain aware of the status of the patient. If a referral is approved, the treating physician’s staff are free to coordinate the care outlined in the physician’s orders and facilitate patient compliance. If these touchpoints are not managed well, practices can hinder the start of care and impede recovery.
Navigating through the highly fragmented workers’ compensation system is extremely challenging. Physicians who have implemented automated claims management processes have been able to initiate care for injured workers at much faster rates than practices that rely on manual and laborious methods. When practices focus on optimizing internal task-based challenges such as automating information transfer points and refining communication and workflow efficiencies, they afford injured workers faster turnaround periods and recovery times.
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